Computers4sure sucks

I recently had a very poor shopping experience with http://www.computers4sure.com and want to relate the experience.

I wished to purchase a new hard drive in the 17GB range and first tried to do so in early september 1999 at computers4sure.com.

After waiting a week, I emailed them and asked what the hold up was. The reply:

Hello, 
There seems to be a problem with the order. Please call customer care at
1-800-585-4080. 
Thank you,
Jennifer Tomchek 
Customer Care Operations
Shopping4SURE.com, Inc.
Phone: 1-800-585-4080 X 1723
Fax:    (203) 750 1705

Snail mail: 77 Eastern Steel Rd 
        Milford, CT 06460
email: jennifert@computers4sure.com  
http://www.computers4sure.com  

        -----Original Message-----
        From:   John Carol Langford [SMTP:jcl@gs176.sp.cs.cmu.edu]
        Sent:   Tuesday, September 14, 1999 11:30 AM
        To:     service@c4sure.com
        Subject:        order


        What is the status of order 119999101067C ?  The order was placed
over
        a week ago and has not yet been delivered.

        -John

I call and it turns out their order system has mangled my credit card number sometime after giving me a receipt which contained an _unmangled_ partial credit card number. I give them the number and tell them to go ahead with the order. But it takes awhile and I'm impatient so I cancel the order.

Dear John Langford,
The item you ordered is on backorder. There is no e.t.a. so we will cancel
this order and credit your credit card today. Thanks for shopping at
computers4sure.com 

        -----Original Message-----
        From:   John Carol Langford [SMTP:jcl@gs176.sp.cs.cmu.edu]
        Sent:   Friday, September 24, 1999 9:52 AM
        To:     Jennifer Tomchek
        Subject:        Re: order 

        >There seems to be a problem with the order. Please call customer
care at
        >1-800-585-4080. 

        I called.  Apparently something was messed up with your computers -
        they got the credit card number correct except for the last digit.
        The number was correct on my receipt.  I called a week ago and
nothing
        has arrived yet.  What is the shipping number for my harddrive?  If
it
        doesn't arrive by Monday I will want a full refund.  

       -John

So far, I'm not very peeved. computers4sure has been slow and sloppy but done nothing wrong. I proceed to order a hard drive from a different company and it comes in the mail. Then, I get some astonishing news:

Date: Wed, 13 Oct 1999 10:03:07 -0400
From: sales@c4sure.com
To: spam@gs176.sp.cs.cmu.edu
Subject: Shipment Confirmation

Greetings:

Here is your shipping tracking information for order number 119999101067C:

Shipping Method: UPS Ground (http://www.ups.com/tracking/tracking.html)
 Tracking Number: 1Z8595610349158240


Thank you for shopping at http://www.Computers4SURE.com

The company had went ahead and resent the hard drive, deducting the money from my account. I did not need or want a hard drive so I tried to cancel. I recieve the following reply:

Date:    Wed, 13 Oct 1999 13:47:19 EDT
To:      "'jcl@gs176.sp.cs.cmu.edu'" 
From:    Jennifer Tomchek 
Subject: order status

Return-Path: jennifert@computers4sure.com
Delivery-Date: Wed Oct 13 13:58:10 1999
Return-Path: 
MIME-Version: 1.0

Hello, 
I am sorry but the order has shipped out to you I yesterday. 
Unfortunately, once an item is shipped we cannot stop in transit.  We
apologize for the inconvenience.  The best solution is to refuse the
shipment upon delivery, when this is done email me letting me know what
actions you have taken.  Once we receive the refusal back, a credit will be
processed.  Again, we apologize for the mix up.

Sincerely,

        Jennifer Tomchek
        Customer Care Operations
Shopping4SURE.com, Inc.
Email: jennifert@computers4sure.com  
Snail mail: 10 Hoyt Street 
Norwalk, CT 06851

At this point, I should have simply called up mastercard and told them to halt payment. But I was naive and tried to cooperate. When the delievery was made a couple days later, I called UPS and told them I rejected it. They came and picked it up. I informed computes4sure of this but have received no reply and no money since.


To: Jennifer Tomchek 
Subject: Re: order status 
In-Reply-To: Your message of "Wed, 13 Oct 1999 14:23:48 EDT."
              
Date: Fri, 22 Oct 1999 14:05:14 -0400
From: John Carol Langford 

> all you have to do is tell UPS To return to sender.
>If they drop it  off with out a signature all you will need to do then is
>tell them this is a refusal and they will then come to pick it up.

The package has been rejected.  Refund my account now.

-John

To: Jennifer Tomchek 
Subject: Re: order status 
In-Reply-To: Your message of "Wed, 13 Oct 1999 14:23:48 EDT."

Date: Tue, 26 Oct 1999 18:44:57 -0400
From: John Carol Langford 

Hello,  I'd like confirmation that you have credited my account.  Have you
credited it for the full amount?

-John

I was talking to the void. In the end, I lost all my money and recieved nothing as well as losing quite a bit of time dealing with this company. Do not purchase anything from www.computers4sure.com

jcl@cmu.edu